Server management: Manages server hardware, OS, and virtual environments.

Network management: Handles LAN, WAN, wireless, and VPN infrastructure.

 

Security management: Provides antivirus, firewalls, vulnerability assessments, and data security.

 

Data backup and recovery: Implements and manages backup solutions and data restoration.

 

Hardware maintenance: Covers the upkeep of desktops, laptops, servers, and networking equipment.

Software and OS management: Ensures applications and operating systems are up-to-date and managed effectively. 

User and support services

Helpdesk and support: Provides remote and on-site technical assistance and troubleshooting to end-users.

Asset management: Tracks and manages IT assets throughout their lifecycle.

Service desk management: Manages the entire support ticketing and resolution process.

End-user management: Manages user accounts, permissions, and device access. 

Strategic and specialised services

 

IT strategy and consulting: Offers guidance on IT strategy, cloud infrastructure, and digital transformation.

Compliance and risk management: Ensures adherence to regulations and manages IT risk.

Performance monitoring and reporting: Monitors systems for performance issues and provides regular reports.

Disaster recovery and business continuity: Plans for business continuity in case of a disaster.

Cloud and hybrid IT solutions: Manages cloud environments like AWS, Azure, and GCP.